RETURN POLICY
Thank you for shopping with us!
We know that you could have put your money and trust anywhere else but you chose Modest Tea.
We are deeply appreciative of your business and support and look forward to servicing you again soon.
If for some reason your purpose item doesn't work out, please read through this return policy completely. If your items are eligible, head to our Returns Center to enter your order number and submit your return request. We accept returns for a refund that are post-marked within 14 days of your purchase or within 30 days for exchange.
Customers are responsible for return/exchange shipping costs. You may drop off your items at our Newark location or mail it in to our warehouse (a shipping label will be emailed to you upon approval of your return.)
If you are unable to process a request through our Returns Center, please contact modestteaboutique@gmail.com prior to returning or exchanging your items with your name, order number and item(s) being returned. If you ship an item back without first processing a request, your return may only be issued back as store credit. If the item is damaged, washed, worn, altered, or was purchased on-sale, your item may be shipped back to you with no refund or store credit.
To be eligible for a full refund or exchange, your item must be unaltered, unworn, and unwashed, with tags attached. Once your return is received and inspected, we will send an email to notify you that we have received your returned item. Once returned item(s) is/are received, your item will be processed within 1-3 business days. If returned merchandise is deemed to be in returnable condition, and you’ve requested a refund for your order (rather than gift card), the refund will be issued to your bank.
Please allow 5-10 business days for the amount to reflect in your account (timing will vary based on your financial institution).
Sale Items
Sale items are final.
Gift cards cannot be returned. If you have any questions about your online return, please e-mail info@modestteaboutique.com
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company: it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@modestteaboutique.com
Exchanges
We accept returns for an exchange that are post-marked within 30 days for exchange. If you need to exchange the same item for a different size, exchanges can take place via in-store or by mail. For an online exchange, submit your request through our Returns Center.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a refund in the form of a gift card for the value of your return. Once the returned item is received, a gift card will be emailed to you within 1-3 business days. For any questions regarding refunds/exchanges, please e-mail info@modestteaboutique.com
If you are returning an item over $75, please consider using a track-able shipping service or purchasing shipping insurance in case we don’t receive your returned item.
Custom Orders & Consignment
We do not except returns or exchanges on custom or bespoke items.